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Job Description
 
 
Company : Hyperthinkystems
Job Id : 04c29d
Job Title : Senior Customer Services Officer
Job Industry : Airlines/ Travel/ Tourism
Job Location :
Job Description : Responsible for managing Service Levels of all customer service aspects of the Contact Centre; including Oneworld, Frequent Flyer Programme, E-Commerce, Reservations. and Ticketing. Responsible for achieving all KPIs as outlined in the CC KPI Scorecard. Implement new skills and new techniques geared towards operational and service excellence. Planning & executing debriefing sessions for all agents before the shift commences. Monitor adherence to all CC SOP to ensure compliance and productive operation. Ensure girls call resolution, zero error, and operational excellence.
Employment Status : Employee
Employment Type : Full time
Monthly Salary Range : $
Start Date : 15 Days
 
Career Level : Management
Years of Experience : 5
Skills : Preferably in the travel/airline or hospitality industry. It is essential to have English skills ( oral and written) on a native speaker lever, Arabic is a strong advantage. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer service are essential to the success of the business. Resilience and ability to work under pressure are essential attributes in this role.
Residence Location : India
Gender : No preference
Nationality : India
Education : Bachelors degree/higher diploma
Degree :
 
Contact Info : Confidential

 

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